We may also ask to see your driver's license or other identifying documents. What this means for you: When you are added to an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who is added to an account. IMPORTANT INFORMATION ABOUT PROCEDURES FOR BEING ADDED TO AN ACCOUNT Feature Updates: - Bug Fixes & Enhancements. Each new version of our app includes new features to allow you to do more in the app and improvements to make it faster and more reliable. As an innovator and entrepreneurial leader, Mr. Have a question? Contact us by phone: 1-(800)-227-4825įor questions related to your state’s laws/guidelines related to your request, please contact your legal advisor. Thanks for using Capital One Auto Navigator We make regular updates to our app to ensure your experience is top notch. Fairbank is founder, Chairman, Chief Executive Officer, and President of Capital One Financial Corporation. Please allow for standard mailing time to receive your outcome letter. Capital One is here to help, and we encourage customers who may be impacted or need assistance to visit this page regularly for more information on how were helping customers. We will respond to your request via standard mail confirming your request was reviewed. We understand that there may be instances where customers find themselves facing financial difficulties. This time frame is the same regardless of how documents are sent to us. Contact Phone Numbers: Existing Customers: 1-80 Online Sign -in Assistance: 1-87 Correspondence Fax Number: 1-86. Once your documentation is received, it may take up to 7 business days to process the request and for the Power of Attorney, Conservator/Guardian to become official/updated (if approved). Please be aware that correspondence sent using improper channels or submitted requests that have incomplete documentation will likely result in extended processing & response times. Customers with multiple Capital One account types, must submit requested information to the correct fax/mailing addresses associated with each of the customer’s account types. Print and send a completed copy of the Power of Attorney, Conservator, Guardian Cover Sheet and all applicable supporting documentation using the designated contact methods listed under the “Where to send” section of the request guide for each account type. In order to designate someone as a conservator, guardian, or fiduciary agent (Attorney-in-Fact through a Power of Attorney):Ĭarefully review our Power of Attorney Request Guidefor a complete list of the required information needed to submit a request to have a Power of Attorney, Conservator, or Guardian added to a Capital One account.
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